All workshop proceedings will be published in the companion proceedings of The Web Conf WWW2018 by ACM.


Accepted Papers


Galit Yom-Tov, Michal Natapov, Anat Rafaeli, Shelly Ashtar, Daniel Altman, Neta Barkay and Monika WestphalCustomer Sentiment in Web-Based Service Interactions: Automated Analyses and New InsightsTechnion-Irael Institute of Technology /LivePerson
Changzhou Li, Yao Lu, Junfeng Wu, Yongrui Zhang, Zhongzhou Xia, Tianchen Wang, Dantian Yu, Xurui Chen, Peidong Liu and Junyu GuoLDA Meets Word2Vec: A Novel Model for Academic Abstract ClusteringSun Yat-sen University
Pankaj Trivedi and Arvind SinghStochastic Multi-path Routing Problem: Building PayU’s Dynamic RoutingPayU India
Nabeel Albishry, Tom Crick, Theo Tryfonas and Tesleem FagadeAn Evaluation of Performance and Competition in Customer Services on Twitter: A UK Telecoms Case StudyUniversity of Bristol/Swansea University
Manish Puri, Xu Du, Aparna Varde and Gerard de MeloMapping Ordinances and Tweets using Smart City Characteristics to Aid Opinion MiningMontclair State University/Rutgers University